okwi Privacy Policy

This page describes what we collect when you use okwi and how we keep that data protected. When you register, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or participate in our live-dealer tables, sportsbook markets, slot games, and esports competition, we collect personal information to verify your identity, process transactions, and deliver our service securely.

We take data protection seriously. Our okwi platform uses industry-standard encryption, regular security audits, and strict access controls. We do not sell your personal data to third parties. We share information only where necessary to operate our service, comply with law, or fulfill your explicit consent.

This privacy policy applies to all okwi users across jurisdictions where we operate — including Jakarta, Surabaya, Bandung, Medan, and Semarang. By accessing okwi, you acknowledge that you have read and understand this policy.

What We Collect & How We Use Your Data on okwi

Account Information

When you create an okwi account, we collect your email address, phone number, full name, date of birth, and residential address. We also collect identity document information (passport, national ID, driver's license) and a proof of address (utility bill, bank statement) as part of our Know Your Customer (KYC) verification process. This verification prevents fraud, complies with anti-money-laundering regulations, and ensures you are legally eligible to use okwi in your jurisdiction.

We use this information to create and maintain your account, process your deposit and withdrawal requests, send service updates, and respond to your inquiries. We retain KYC documents securely for the duration of your account plus a minimum retention period required by law.

Payment Data

When you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet), we collect transaction details — the amount, date, time, payment method identifier, and transaction reference. We do not store full payment card numbers or wallet credentials on okwi's servers; payment processing is handled by certified third-party processors under PCI DSS (Payment Card Industry Data Security Standard) compliance.

We use payment data to reconcile deposits, settle withdrawals, detect fraud, and generate your transaction history. Your payment history is visible in your okwi account dashboard for your own record-keeping and dispute resolution.

okwi Payment Security: We never store your payment credentials directly. All deposits and withdrawals are processed through encrypted channels. Your payment method details are maintained only by your bank or wallet provider.

Gaming Activity & Interaction Data

We collect data about your okwi platform activity — which games you play, when you access our site, your account balance, your sportsbook predictions, your live-dealer table participation, and your wagers. We also collect your IP address, device type, browser information, and session duration. This data helps us understand how you use okwi, troubleshoot technical issues, detect suspicious activity, and improve our service.

We do not use this data to discriminate against you or deny you access unless you violate our terms. We use it to personalize your experience — such as remembering your preferred live-dealer table limits or showing you Liga 1 markets if you regularly engage with football betting.

Your Activity Log: We maintain a complete log of your gaming activity on okwi for your protection and ours. You can review this log in your account settings at any time.

Communication Data

When you contact our support team via live chat, email, or phone, we collect your message, the agent's response, and the resolution. We also collect data from promotional emails, notifications, and survey responses if you opt in. We use this data to respond to your inquiries, improve our support, and send you information about okwi updates — but only if you have consented to receive such communications.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link or updating your notification preferences in your okwi account.

Data Protection, Third Parties & Your Rights

How We Protect Your Data on okwi

We, okwi, encrypt all data in transit (using TLS/SSL) and at rest (using AES-256 or equivalent). Our servers are hosted in secure data centres with redundancy, backup, and disaster recovery protocols. We limit access to personal data to authorized okwi personnel and contractors who need it to perform their role. All staff members sign confidentiality agreements.

We conduct regular security audits and penetration testing to identify and remediate vulnerabilities. However, no system is completely immune to breach. If we discover unauthorized access to okwi user data, we will notify affected users within a reasonable timeframe as required by applicable law.

Third-Party Processors & Data Sharing

We share your data with third parties only in these circumstances:

Payment processors: We share transaction details with DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet to process deposits and withdrawals.
Fraud detection: We share anonymized transaction patterns with fraud-detection services to identify suspicious activity.
Legal compliance: We share data with government agencies, law enforcement, and regulators if required by law or court order.
Service providers: We share data with our hosting provider, email service, and live-chat platform to deliver okwi's services.

We do not sell your personal data. We do not share your data with marketing companies or data brokers. All third-party processors are contractually bound to protect your data with standards equivalent to our own.

Cookies & Tracking

okwi uses cookies to store your session information, remember your preferences (such as your preferred language or live-dealer table limits), and track site usage for analytics. These cookies do not identify you personally; they link only to your okwi account. You may disable cookies in your browser settings, but this may limit okwi's functionality.

We also use analytics tools (such as Google Analytics) to understand how users interact with okwi. These services collect anonymized, aggregated data only; they do not collect your payment information or personal identity.

Your Data Rights on okwi

You have the right to:

Access: Request a copy of all personal data okwi holds about you.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request deletion of your data (subject to legal retention obligations).
Portability: Request your data in a portable format that you can transfer to another service.
Opt-out: Opt out of marketing communications and non-essential tracking.

To exercise these rights, contact our support team via our FAQ or reach out during business hours. We will respond to all requests within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority.

Data Retention & Account Closure

We retain your account data for the duration of your okwi account plus a minimum of 5 years after closure (to comply with anti-money-laundering and accounting regulations). Transaction records are retained for 7 years. KYC documents are retained for the life of your account plus a minimum retention period.

If you wish to close your okwi account, contact our support team. We will process your closure request, refund any remaining balance to your payment method, and begin data deletion (subject to legal retention obligations). Some data may be retained in anonymized form for analytics and fraud prevention.

Jurisdiction & Policy Changes

Our okwi servers may sit outside your jurisdiction. Your data may be transferred across borders to process payments, deliver services, or comply with law. By using okwi, you consent to such transfers. We comply with applicable data protection laws in each jurisdiction where we operate.

We may update this privacy policy periodically. Material changes will be communicated to you via email or notification on okwi. Your continued use of the platform after such changes constitutes acceptance of the updated policy. If you do not agree, you may close your account.

For questions about our privacy practices, contact our support team via our FAQ page or through our live chat during business hours. We are committed to transparency and your data protection.