okwiTerms of Use

We, okwi, operate a gaming and sportsbook platform serving users in jurisdictions where our services are legally available. These terms set out the conditions under which you access our platform, open an account, deposit and withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and participate in our games, live-dealer tables, and sportsbook markets.

Our platform serves users across Southeast Asia, including cities such as Jakarta, Surabaya, Bandung, Medan, and Semarang. We comply with local regulations in each jurisdiction where we operate; access to okwi is available only where applicable law permits. By creating an account on okwi, you acknowledge that you have reviewed these terms and agree to be bound by them.

This document outlines our core policies regarding account creation, deposits, withdrawals, bonuses, dispute resolution, and your legal rights and responsibilities as an okwi user.

Account Opening & User Eligibility on okwi

To access okwi's gaming services, you must create an account. We require you to provide valid contact information, a verified phone number, and identity documents (photo ID, proof of address) during registration. Our Know Your Customer (KYC) process verifies your identity and confirms that you are legally eligible to use our platform in your jurisdiction.

We do not permit account creation by:

• Individuals under the legal age of majority in their jurisdiction.
• Users in jurisdictions where our services are prohibited by law.
• Individuals previously banned or suspended from okwi due to policy violations.
• Users with multiple active accounts (one account per person).
• Persons using false or forged identity documents.

We reserve the right to suspend or terminate any account that we believe violates these conditions or our broader community standards. If your account is terminated, any balance remaining in your okwi wallet will be returned to your registered payment method within a standard business window.

Deposits & Payment Methods on okwi

okwi accepts deposits via multiple payment channels: mobile wallets (DANA, e-wallet, mobile banking, local payment), payment aggregators (online payment, e-wallet), and direct bank transfers (mobile banking, local payment, online payment, e-wallet). All deposits are processed instantly upon confirmation; your account balance updates in real time.

We do not charge deposit fees. However, your payment provider (bank or wallet) may deduct transaction charges according to their own schedule. okwi is not responsible for delays or fees imposed by third-party payment processors outside our control.

We reserve the right to decline any deposit or payment transaction if we suspect fraud, money laundering, or breach of our terms. In such cases, funds will be returned to your payment source without penalty.

Withdrawals & Balance Settlement

You may withdraw your okwi account balance at any time by requesting a cash-out via your Account dashboard. Withdrawal requests are processed subject to standard verification; most withdrawals complete within one business day. You can withdraw to any of our supported payment methods — mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank account — at no charge from okwi.

There is no minimum or maximum withdrawal limit. However, your bank or payment provider may impose their own limits. okwi's withdrawal policy applies uniformly across all users; we do not restrict withdrawals based on account age, deposit history, or gaming activity.

okwi Bonus Terms & Dispute Resolution

Bonus Offers & Terms on okwi

From time to time, we, okwi, may offer bonus credits, free spins, or promotional incentives to new or existing users. All bonuses are subject to specific terms published at the time of offer — including rollover requirements, minimum deposit amounts, game restrictions, and validity windows. Bonus terms vary by promotion; you must read and accept the specific terms before claiming any bonus.

We reserve the right to modify, suspend, or withdraw any bonus promotion at any time and for any reason. If you believe you have met bonus terms and your bonus has not been credited, contact our support team with documentation (screenshot of promotion, transaction ID). We will investigate and remedy the issue if our error is confirmed.

Bonuses are non-transferable and non-refundable once claimed. Bonus balances expire according to the terms stated at offer; unused bonus balances will be forfeited upon expiration.

Your Rights & Responsibilities on okwi

When you use okwi, you agree to:

• Comply with all applicable laws and regulations in your jurisdiction.
• Use our platform only for lawful purposes and in accordance with these terms.
• Not engage in fraud, collusion, money laundering, or any illegal activity.
• Not use automated tools, scripts, or bots to access our services.
• Not attempt to disrupt or hack our platform or other users' accounts.
• Respect other users and refrain from abusive or harassing behaviour in our chat features or during live-dealer sessions.

okwi is available only where local law permits. Users are responsible for verifying that access to and use of okwi comply with their own jurisdiction's regulations. We do not offer our services in jurisdictions where online gaming is prohibited by law.

Dispute Resolution & Complaints

If you believe there is an error in your account balance, a missing bonus credit, or a disputed transaction, contact our support team via our FAQ page or reach out during business hours. We investigate all complaints within 5 business days and will respond with a decision.

If you are dissatisfied with our resolution, you have the right to escalate your complaint to our management team. We maintain a record of all disputes and resolutions; you may request a copy of your complaint file at any time.

In the event of unresolved disputes, we encourage both parties to seek resolution through local mediation services or legal channels available in your jurisdiction. okwi complies with applicable consumer protection and gaming regulations; however, our dispute resolution process is subject to the laws of the jurisdiction in which we operate.

Limitation of Liability & Platform Disclaimer

okwi provides our platform on an "as is" basis. We do not guarantee that our services will be uninterrupted, error-free, or free from security vulnerabilities. While we implement industry-standard security practices, no platform is completely immune to technical issues or unauthorized access.

To the extent permitted by law, okwi is not liable for any indirect, consequential, or incidental losses arising from your use of our platform — including loss of profits, data, or reputation. Our total liability to you is limited to the amount you have deposited into your okwi account in the 12 months preceding the claim.

For questions regarding these terms or our policies, please visit our FAQ section or contact our support team. We are committed to maintaining transparency and fairness across all okwi operations and user interactions.